If for some reason you decide to refuse the purchased product, you can do it in
Law of the Russian Federation "On Protection of Consumer Rights" dated February 7, 1992 No.
Return of good quality goods
The client has the right to refuse the ordered goods at any time before receiving it, and after
within 14 (fourteen) days, excluding the day of purchase, under certain conditions (see
Return of goods of good quality is possible if its presentation is preserved,
properties, as well as a document confirming the fact and conditions of purchase of the
The customer is not entitled to refuse the goods if the goods were made to order and
can only be used by the customer who purchases it.
If the client refuses the goods of good quality, the seller must return the amount of money to
by the consumer under the contract, except for the costs of the seller for delivery from the
no later than 10 days from the date of return of the goods to the supplier's warehouse.
Customer pays for return shipping.
Return of goods of inadequate quality
A product of inadequate quality means a product that is unable to provide its functional
due to a significant defect (with the presence of defects / defects).
The buyer to whom the goods of inadequate quality were sold, if this was not agreed by the seller,
choose to declare any of the following requirements:
replacement for a product of a similar brand (model, article) or for the same product of another
a corresponding recalculation of the purchase price;
commensurate reduction in the purchase price;
gratuitous elimination of product defects or reimbursement of expenses for their correction
the buyer or
by a third party;
the right to refuse to perform the contract and demand the return of the amount paid for the
Payment for the delivery of the return / exchange of goods of inadequate quality are made at the
expense of the seller.
Send the product and claim (in accordance with the return policy
at the address: 191186, Russia, St. Petersburg, Mikhailovskaya st., 4 BC "Nevsky 38"
Refunds are made within 10 working days after receipt of the returned
In case of disagreement on the quality or reasons for the occurrence of deficiencies,
conduct an independent review at their own expense. The buyer can participate in the examination and
court. If, as a result of the examination, it is established that the defects of the goods arose due
to the fault of the buyer,
is obliged to reimburse the online store for the cost of the examination, as well as the costs
associated with its implementation
transportation and storage of goods.